Frankie 95, Part 1: Northwest Airlines FAIL

Timeline of events:

• 3:15 PM: get to the airport and check in my bag ($15)
• 3:50 PM: get through security, everything’s looking alright, I take the picture that you see to the left and start writing a crafty post about leaving town
• 4:00 PM: Delta/NWA says the 4:35 flight is delayed to 5:15
• 4:05 PM: Mom texts me saying that NWA’s site says the flight’s delayed till 5:53.  Keep in mind that my connecting flight to New York leaves at 6:45.  I stand in (the significant) line at the counter at the gate to find out what the hell’s going on and can I change my connecting flight
• 4:30 PM: The people at the gate counter send everyone on this flight downstairs to the check-in counter saying there’s three people there who can help rebook flights.  We all go back to the check-in counter, to find out that while there’s four people at the counter, only two of them could rebook our flights, and one of those two keeps leaving the counter.
• 4:40 PM: They hand out slips of paper with a 1-888 number to call to rebook.  I call it while waiting in line.
• 5:00 PM: I finally have my flight rebooked to tomorrow morning.  I’ll be leaving at 5 in the morning (ergh!) and arriving in NYC around 11 tomorrow morning.  But I wait in line to get my checked-in luggage, get a refund of the check-in fee, and get my boarding pass for tomorrow morning
• 5:30 PM: I finally make it through the line, only to be told that they can’t refund the $15, but if I keep the receipt, I won’t be charged a check-in fee again.  I get my boarding pass and my luggage, and leave the line.
• 5:35 PM: I realize that I forgot to ask about getting an upgrade to first class at the counter (they wouldn’t give it over the phone).  I look at the line and realize that I’d be in it for another hour if I go back.

At least I’ve already found something to do tonight.  But, since this is the second time I’ve rescheduled this flight, needless to say I’m pissed at Northwest Airlines right now.